FAQ

FAQ

WHAT’S WASHLB?

Founded and based in Philadelphia, WashLB is an app based, washing and detailing service revolutionizing the car wash game one car in one parking space at a time – it’s easy affordable, convenient, and effortless.

WHERE CAN I GET MY CAR WASHED?

You can get your car washed at any of the WashLB service locations that are listed on the WashLB website and mobile app.

WHAT TIME DOES WASHLB PROVIDE ITS SERVICE?

DAY: Monday – Friday (9:00AM – 3:00PM)

 

EVENING: Monday – Sunday (7:00PM – 12:00AM)

WHEN WILL MY CAR GET WASHED?

Your car will be washed on the day that you booked for your wash. Your wash will be completed within the designated window (not at a specific time).

DO I NEED TO BE PRESENT FOR MY CAR WASH?

NO. WashLB is all about convenience. WashLB makes it easy to drop-off and retrieve keys for interior service at all of our service locations.

HOW ARE YOUR WASHERS SCREENED?

Each of our washers goes through a rigorous interview and training process. Additionally, each washer must pass a criminal background check.

WILL PARKING LOCATIONS BE SPLIT INTO TWO AREAS… NON-WASH PARKING VS WASH PARKING?

No.  We wash each car  right where it’s parked.  Our process is highly flexible and doesn’t impact surrounding vehicles.  In some (rare) cases, locations choose to establish a designated wash area for residents’/ employees’ convenience.

DO I NEED TO SUPPLY WASHERS WITH WATER OR ELECTRICITY?

No. At WashLB we bring our own water and power supply so that our customers enjoy a no-hassle service.

WHAT PRODUCTS DOES WASHLB USE?

WashLB cleaning products are VOC compliant. Each formula has been expertly crafted to give excellent results with ingredients that are safe for you, your vehicle, and the environment.

HOW DOES YOUR PRICING WORK?

With WashLB you never have to pull out your wallet. No need for cash tips either. You pay for everything through the app or website!

CAN WASHERS BE TIPPED?

Yes. 100% of your tip amount will go directly to your Washer.

WHO DO I TALK TO IF I HAVE A BILLING QUESTION?

Send us an email at “info@washlb.com” and one of our Customer Service agents will help you!

HOW ARE REFUNDS ISSUED?

In the case there is an issue with your WashLB experience and/or service, please reach out to the Customer Service team and we’d be happy to assess the matter further. In the case a refund is promised, please expect this to be reflected on your credit card within 3-7 business days.

ARE YOU INSURED?

We carry a $3M General Aggregate insurance policy protecting you, locations, others, and your vehicle. Please take your valuables out of your vehicles, as we are NOT responsible for theft. All claims for damage must be made within 24 hours of the completion of your service.

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